Who you are writing to
You are contacting the editorial team behind Magius, an independent information portal for players in the UK. We publish factual overviews, promotional details and responsible gambling guidance to help readers make informed decisions.
Our editorial inbox is [email protected]. We aim to respond within 48 hours. If your message concerns an existing player account, technical problem or disputed transaction, the operator's own support team will need to investigate it.
The boundary of what we handle
We can answer questions about our published content, explain the information shown on the site and flag corrections where a page needs updating. We also handle general enquiries about the editorial process and the scope of this information portal.
We do not operate a gambling service, manage player accounts or control deposits, withdrawals, bonuses or account verification. As an independent publication, we cannot access an account, change its status, release funds or overturn an operator decision. Account-specific requests should go directly to the operator through the support channels on its own platform.
Email and response times
Send the editorial team a clear description of your question, the page concerned and any relevant information you want us to check. Please do not send passwords, card details, identity documents or other sensitive account information by email.
| Enquiry type | Where to direct it | Expected handling |
|---|---|---|
| Editorial question or correction | [email protected] | Response within 48 hours |
| Player account or payment query | The operator's own support channels | Operator-led investigation |
| Gambling support concern | UK support organisations listed below | Confidential assistance |
Our 48-hour target applies to editorial messages received at the inbox above. It does not replace the operator's separate support timetable or the resolution period for a formal complaint.
Reaching the operator instead
Magius provides live chat and email support for players, with live chat available 24/7. Use the operator's own channels for account access, payment questions, verification documents, bonus eligibility or the progress of a withdrawal. Those services sit outside our editorial role, and we cannot raise an enquiry on a player's behalf.
The operator handles complaints through customer service, with escalation available to its Complaints Resolution Committee. It states that the player will receive the outcome within 10 days of the complaint being received. Keep copies of relevant correspondence and include transaction references when explaining the issue.
Escalating a complaint
Start with the operator's customer service so it has an opportunity to review the concern. If you are dissatisfied with the response, follow the complaints procedure available through the operator's platform and retain the written outcome.
Our editorial inbox is for concerns about the information published on this site. It is not a substitute for the operator's complaints process, and we cannot adjudicate a gambling dispute, investigate a player's funds or order a payout.
Support for gambling concerns
Gambling should remain entertainment rather than become a financial obligation or a source of pressure. Anyone aged 18+ who wants to pause their gambling can contact GamCare or use the free, confidential National Gambling Helpline on 0808 8020 133, available 24/7.
For self-exclusion across participating licensed sites, visit GamStop. Free, practical support is also available through BeGambleAware.org. If you are worried about someone else's gambling, you can seek advice for them without managing their money or accounts.
This site is for information and marketing purposes only. We are not a casino operator, bookmaker or organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.